How to write a regulation so that customers do not feel sick, and the business gets a sundress

We have already figured out how to write a one-page Charter of the sole founder , a short agreement , and now let's talk about the rules for the provision of services. A terrible situation has developed with the regulations:





  • it is almost impossible to read and understand them;





  • it is not clear by whom, for whom and why they are written, if you can write in one sentence: "The bank, the hoster, the Contractor is always right";





  • the regulations do not benefit customers.





The regulation is a service quality standard, in fact, an analogue of GOST, which should protect the interests of the client. But in fact, it is often written in unreadable legal language in the interests of the Contractor. Usually, users sign without reading the contract and all the annexes to it, and then they cannot protect their rights. They no longer want changes, they have resigned themselves. And we want, therefore, we create documents simple and working, and we urge you to choose companies with clear documents.





Briefly about our principles:





  • What should not be in the regulations:





    • a dictionary of well-known terms - no need to define the Internet, network, LC, etc .;





    • non-measurable criteria such as "in the shortest possible time";





    • , ;





    • , , ;





    • – , .





  • :





    • : , , , , ..;





    • : , , , ..;





    • , , ;





    • ;





    • .





– , .






, , . 





, 100500 , , .






, , / , . 





– . , « » « …», .





, , . 





– , .





, , , , , , , .





, , reg.ru selectel, , , :)





«» ()

, () , . 





« …» 8 , ! > 20. 





– , !





17 – - .





, , «» – , , .





16.6, 2 «».





, « », ?





– , !





:





«2.6.7. -, - / » ().





:





«5. , , » ().





– ? ? ? ?





? Microsoft – , ? 





:





«8.   » ()





, . «» – .





, …

, . - , , ?





:





« () – , » ();





«​ – , » ();





« ​ – -, » ();





« – , » ().





, … 





:





« – ​ , » ().





« »...





/ – ​ , “” “” – ​ - , , .





, , , ?





hostkey. , « » ( 30 2020 ) 7.6 - , :





.





:





«      ,        ,            ,        ,  ,        , , ,                         , , , » ().









«1.14. , , » ().





, « » «» .





«2.2.2. , » ().





, - ?






, ?





?









, ?





, .





?





/ / ?





?





, , . 





,

, – , , , .









, , .









-, , ? 





, , .





, – ? .





!

«», .





( ) SLA . , «» . ? 





, , . : ? - , ?





, , .






, , :





  • : , , , , , …;





  • : , , , , …;





  • , , ;





  • ;





  • .





, , . 





- , .





1: 

, 11 :





  1. .





  2. .





  3. .





  4. .





  5. -.





  6. .





  7. -.





  8. - .





  9. .





  10. .





  11. .





+ , – .





2:

.









: , .









, , , . , SLA KPI -, . 





,





– , .





.





, , , , . , . 





, 30 , , –17 . , , .





, , , , .





– , , , .





, , , , . 





, IP- – , 63 86 . 





2 , .









– , .





– :





  • , -, Telegram.





  • ( ).





, 97%:





.





-





, , , , .





:





,









- / , , .





( ) : ? 





, , .





, – , .   , … ?





-





, – , , .





-





, , . : .





, «» , . , :)





– ( , ) : ( , ) «». . 





8.3., , – , .





:





«8.6. ».





? – , , . , “ ” , , … , , , , - . – , 10? 100?  









, , , .









, . , , , .









, ! 





– , 1/720 , , ,– , . 





:





100 – . 









– , « » : ? 





, – KPI SLA , . , – , .





, - . , , – 2 .





, - ( , ).





, – .





, , .





: VLAN ( ), 68 , , . – .





3:

.





  • , ;





  • , ;





  • , ( , ).





  • , :





.






, ?

– , // ( ), . .





– .





, , , :





  • - ;





  • SLA / KPI ;





  • ;





  • , , .





, , : ?






- ITSOFT — - . UPTIME 100%. GPU- ASIC-, GPU-, , SSL-, .








All Articles