RPA is a terribly boring topic, especially for a programmer. For the user, the (ro) bot at the other end is some kind of magic, something innovative, unusual, sometimes frightening. For a developer, these are algorithms and code, the simplest everyday life. For vendors supplying RPA, voice bots and other robotic systems, this is marketing and money. This is how we live: developers write code and design algorithms, and merchants cheerfully demonstrate magic to collect the cream from the topic, while most of the medium and small businesses look at the robotic actions of systems as an incredible miracle. I want to believe in this miracle, and I also want to believe that these wonderful robots (sometimes users imagine them so-so - with muzzles and LED eyes) will replace office gouges and bring a lot of money. No, a lot, a lot of money.What is not the basis for a new religion of business - a total belief in the dominance of numbers (well, or these tireless hard workers with iron faces)?
- RPA Β« Β» β , CRM- , ? , .
RPA β
RPA (Robotic Process Automation) β - / - , : , , , , , , , . , . , , , - .
?
RPA β : , , .. , .
: , , . , , .
β . , , , .. β . , , , , ( , ).
-, «» β , .
. : «» , . , « » «», :).
RPA : , , , , , , ..
(, ), . RPA: , , . , , - : RPA , , .
, RPA . , - , .
RPA. , . , RPA , , .
. , , Β«, Β», Β« Β» , Β« Β» . .
RPA:
Pega, , 87% , 50% , , . , RPA β , «» 20- . , .
β . , , , , , , . , IVR β , . , . , . RPA, , .
RPA β low-code no-code. , , . , RPA , . RPA , , , .
RPA β . , β CRM, ERP, , .. , . : , .
- . , , . , , , RPA , , . , RPA , , .
, . : , -. RPA , .
RPA . , , ( ), . , , . β : , , , - . , . β RPA ( , , - RPA, ). RPA, .
. . , : , . RPA. RPA β , . -, , . , , , . RPA .
RPA , . . .
, , , .
RPA . , RPA .
RPA , , , , . . RPA Β« Β» .
. , , - . RPA , .
RPA , , , . , , RPA. β , . , , . .
, CRM, RPA? β , CRM ERP , , .. , , . : . β .
30
β RegionSoft CRM β 15% , 30% 3
β 20% : ZEDLine Support RegionSoft GeoMonitor