When starting your own business, be prepared at some point to face negative feelings about your company. This could be a bad review from a former employee, comments from customers in reviews, social networks, or on a company blog. The Avengers are waiting for you everywhere. Don't be alarmed, because negativity is a sure sign of growth and importance for an organization in a particular niche.
The more you develop, the more negativity will come. Accept this as fact and the price to be paid for success. To ensure that the reaction to negative comments does not go beyond adequacy and decency, several subtleties must be taken into account.
When faced with negativity, you can and should behave in different ways, it depends on what kind of comments you have encountered.
There are the following types of bad comments:
objective criticism;
emotional negativity;
black PR;
trolling.
Based on them, we have developed our own classification of the Avengers on the Internet.
1. Captain objectivity
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Not. You can only minimize it. To do this, you need to do your job with dignity and quality, remain honest and open with your clients, and also know how to respond to negativity.