KPI of service with field workers: what goals to set and how to achieve?

Every day, service companies that manage their mobile workers and contractors come to us with the task of optimizing service processes based on our HubEx IT platform. To help determine the goals of implementation and systematically step on the path of service automation, this material has been prepared.

What does the service process of almost any company with mobile workers consist of?

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FSM (Field Service Management) solutions are best suited for digitizing the service business with field personnel. In Russia, this class of systems is represented by the HubEx solution (we are the developers of the HubEx FSM platform). So if you still have questions while reading, ask in the comments. And good luck with digitalization in your companies!