🦏 🧕🏽 ⭕️ Everything You Wanted to Know About Conversational UX / UI in Chatbot Design 🕋 👨‍🌾 🛩️

Read the article: what is a conversational UX / UI and how to create it, as well as useful life hacks when designing a script for a chatbot.

In March 2021, Voicebot analysts surveyed 300 marketers and found out what they think about voice assistants. It turned out that more than 60% of specialists are confident in the benefits of voice assistants for marketing. Virtual assistants and chatbots are no longer a novelty and not an empty reason for hype in the news. Businesses are actively using conversational technologies to effectively communicate with users, for direct sales and for building strong relationships with future and current customers. And we at Just AI are confident that this trend will only grow in the future .

In this article, we will share hard-won tips for designing chatbots and voice assistants, as well as useful life hacks when creating scripts. And of course, we will tell you how to make the user experience in dialogue services as comfortable as possible for the user.

We will move from the simplest to the most complex. If you know the basics - just scroll to the block for advanced users.

For newbies. What is conversational UX and how is it different from conversational UI?

Let's start with a simple one: UX is a user experience or experience that a user receives in the course of his interaction with the interface of a service, product or service. UI is user interface, user interface or what we used to call design.