Increasing customer focus with TOGAF®-based enterprise architecture

Hello, Habr. As part of the recruitment of students for the " Enterprise Architect " course , we prepared a translation of the material.



Also, everyone has the opportunity to attend an open demo lesson "Reasonable structural changes in an organization in a rapidly changing environment." In this webinar, we will walk together through the process of researching, evaluating, planning and controlling change in an organization. Let's see how the methods of enterprise architecture are applied - this is a tool available to many. Contrary to popular belief, it does not require deep technical knowledge, but is focused on understanding the subject area and effective communication.






- Enterprise Architecture ( ) — - -. (value) , .





Enterprise Architecture

Enterprise Architecture - (business processes) . - (business capabilities), , Enterprise Architecture. - , , — «- TOGAF®: -»:





, () - , () . , , -.





, . (value propositions) ( ) , (value streams), (value stages). (stakeholders), . (customer journey steps), ( 2 3). - TOGAF® : Guide , . , , -, , , .





/ . , , — . -. (). -. - - . , , IT-.





, , — «» . — «» . - — «» . , - — , «» . 





TOGAF, , , :





- (Business Process). - — , , ( - ).





- (Business Capability). - — , . - , / IT-.





(Customer). , .





(Customer Journey). , . , , . .





(Product). , , — , , , , , , . .





(Stakeholder). , , , .





(Service). — , - . .





(Value Proposition). — ( ), , . .





(Value Stream). , , , . , .





, - «, - -: -», , - .





- - , (, ), , , , , . , - - , - , ( ) .





Enterprise Architecture 5

, , , 5 . « : , , ».





( / ) . , , . IT, ( 3) ( 4).





, , - ( 1) . , ( 2). - , ( 2 3). -, ( 4) , - agile- .





, , - — - -. . . - enterprise architecture - IT .






"Enterprise Architect"





« »








All Articles