The use of metrics in management is a progressive and modern practice, especially in such a digitalized environment as IT business. And what hasn't been the IT business in the last decade? From the flower trade to the automotive industry, IT is a key success factor everywhere. Metrics allow you to make competent management and engineering decisions, correctly allocate the budget, increase transparency, and achieve fairness and objectivity.
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SA =timeWorkingOK / (timeWorkingOK+timeWorkingProblem) * 100%
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In any case, this is not our last attempt to find the “Holy Grail” - the ideal metric and method of calculating it to help our clients not turn their IT environment into the same “watermelon”. Our next bet is on the “Health Card”. I hope to continue to share the results with you in the future.
Finally, a few screenshots of the availability calculation in the MONQ product.
