Monsieur knows a lot about perversions: a look at alternatives to CRM

Why do you think software development companies create CRM systems? Do they study customer experience, draw up technical specifications, implement features, analyze the market, constantly roll out updates and release new releases, prepare training programs and implementation algorithms, maintain a staff of programmers and buy expensive development environments and auxiliary software? Exclusively so that great business minds foaming at the mouth prove that there is no DBMS more reliable than Excel and a paper notebook. Did not know? But we know. And we will tell you.





Paper will endure everything

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