Many business analysts are confident that even after society and business return to relatively normal life after the COVID-19 pandemic, the growth of the unified communications market cannot be stopped. Of course, difficulties cannot be avoided, but it is already obvious that in 2020 both company owners and ordinary employees have found many advantages in remote work.
Global implementation of UCaaS
One of the main trends in UC is the growing popularity of UCaaS. Large companies are investing in unified communications as a complete business communications system. This is due to the fact that UCaaS combines the main channels and communication platforms (voice, video, chat, email, etc.) in the cloud. According to experts, the UCaaS market will be estimated at about $ 79 billion by 2024.
The growing impact of artificial intelligence technologies
Companies work with large amounts of data every day, which makes it impossible to manually enter each record into the system. Therefore, in many industries, for example, in telecommunications, artificial intelligence takes a significant place in the main business processes.
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