It is generally accepted that admins are harsh and independent. No team building for you, no heart-to-heart talk: if you want attention, start a ticket. But the truth of life is that tickets alone are not enough, and human communication is necessary even where, it would seem, one can do without it.
Southbridge is just such a company: outsourced server support, completely remote work, tickets, strict SLA - no time for jokes. The engineers there are so self-sufficient that they don't even have managers. But then why does the company need a Scrum Master? This is what we asked Sergei Khovanov, Scrum Master at Southbridge.
Tell us about the teams: how many people, where are they from?
The administration is carried out by 4 teams of 3 people each. Each team is assigned a group of customers, customers and engineers interact directly.
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