Communication: how to understand each other even at a distance

Sometimes you come to an agreement with someone, and it seems that everything is fine, but after a while it turns out that it is not. You did not understand each other, and now a lot needs to be redone. Sometimes it is not difficult, and sometimes it requires huge resources. And all because of a communication failure. Today I propose to think about how to avoid this. Let's talk about general concepts of communication and specific advice, especially for remote control. Spoiler alert: it's harder to understand each other when communicating at a distance. And if you still communicate not in your native language, then it is very difficult.





Communication theory: the basics





First, let's talk about communication in general. This is not rocket science, as they say, but let's clarify better. Let's say you want to convey a message to your interlocutor and get an adequate response.





, -. , . , . ? , . - . , , . . , , - . : " ". , . , , . , ? , " ". ? , !





? , . . , , . , , , , "-" "—". , Chicago Manual of Style, , , . (, !). , , . . ? ? ?





. . ? . , , . . . ? , ? ,   . . , , . , , , . , , . , !





:





, , . . , . , , . : ? , , 2 , , , : «, !» , ? , , , . , . , , 3 2 (surprise-surprise). , : 3 . , , . , , , , . , , . , , , .





, , , . , . . . , ? , overcommunicate. , , , . , , . , , , . , , . : « ». : « -, , ». , , , .





, , , ? , , , . , . , - . , . . , , . , , - " , ". , , , , . : , , . , - - , , . . , , . , , . , . - , , . , , , .





:





. ( ), 100% . , , , . ? . : , . , , : , , , .. , . . overcommunicate - , , , . , : , . use cases, .





, , , - . , , , , . . , . , . , . , . , .





, - , , . - , , . . , . , .





, - . , , .. , , . , , .





, , . , : , , . , , . , , , . , , // , - , , , : « , , », «, - . , , , , ». , . .





- , , .





. , ! , - , . , . , , . . . , .








All Articles