We will tell you how Pyaterochka restarted the processing of client requests. Why is there such a need and what happened in the end.
Hello everyone! My name is Alexey and I am a client solutions architect. I would like to tell you about Pyaterochka's new platform for handling customer requests.
In the ideal world of pink ponies, the shops are also perfect. Perfect cleanliness, all products are always fresh and of high quality, the staff is courteous, smiling and professional, and the equipment never breaks down. But unfortunately, in real life, sometimes things can go wrong. And in this case, customers need to provide a convenient tool so that they can inform us about the problems they encountered while making purchases in our stores. A refrigerator or scales broke down, a product of inadequate quality came across, a promotion at the checkout did not work, or whatever. Convenient feedback tools are a competitive advantage. In this case, the client can apply for help to the contact center through a convenient communication channel. And everything is in the black: the client quickly receives an exhaustive answer in a convenient way,the company retains a loyal customer and can analyze customer feedback.
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