👼🏽 🌬️ 🏺 When RPA alone is not enough: creating interfaces for interacting with robots using a low-code platform 🥃 🧖🏼 🚴🏼

Let's imagine a call center. The employee answers the incoming call: "How can I help you?" And then he starts interacting with 40 different applications on his computer. All this is to find the information you need. "Now wait a minute, the system is not responding ..."

The task arises: to create an interface that will allow using a single window to exchange information with a large number of applications.

That is, you need to develop an interface and associate it with services that communicate with applications. The interface is clear: TK, design, development, testing, development, testing, revision ... Spent time. Further, a seemingly simple task of integrating systems with each other can eventually turn into a serious project: one application does not have an API, another application cannot be automated in the classical way.

We already know how to cope with the second problem. RPA comes to the rescue. We use RPA processes as microservices. Everyone solves a problem with their own application and transfers information to a single center.

And what about the first one? This is where the increasingly popular low-code applications come to the rescue.

How does the low-code and RPA combination work?

Let's consider this bundle within the UiPath ecosystem. UiPath Apps includes a low-code app builder called App Studio. It allows you to quickly create visual interfaces using only a web browser and a rich library of drag-and-drop elements. Using the constructor, you can implement not only simple interfaces with one form, but also advanced applications with multiple screens and customized business processes.