CRM systems in a business environment are somehow especially attracting attention: some consider them scary programs of total control, others think that CRM is a notebook for customers, someone thinks that it should work by itself and it is advisable to make more coffee ( well, or at least count the grains directly in the pack). Certain company executives sacralize CRM and do not accept a single request, report, or even a question, if they are not submitted through the system.
Agree, a strange attitude towards a working tool?
CRM is not a notebook
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