In the last part, we talked about advice to the director for developing a business process at Bitrix24, now I will try to give advice to heads of departments, since in my experience they are almost always the "customers", but at the same time they least need it in the end, from they are harmed the most in the process and are the ones that change the most in the firm. Why this is so, I do not know, and I really hope that it is not so with you. Now let's get down to the tips themselves.
Advice One: Bad Processes Before You
No matter how cool a specialist you consider yourself to be (it is possible that you even are such) and no matter how frankly disgusting you see the process, then do not try to fly like a vulture on the process itself, and even more so on those who did it (even if this is a kind of mythical person). If at that time the process was done exactly this way and until now people have used it (we will not consider the processes written "on the table"), then two conclusions suggest itself at once: firstly, the director allowed all this, and, secondly , if you did just that, then there were reasons for that.
An example from life: a new employee after working (if you can call smoke breaks and acquaintances that way) for just a week decides to prove to everyone that he sat down in his place of the leader of something there for a reason and does not come up with anything better than to start throwing mud at those who thought of doing this and those who implemented it all. True, it should be noted that since the person did not understand at all who wrote the process, and who came up with the idea of doing just that, it turned out that he was “self-taught” (although I do not see anything offensive in this word, I, for example, am also “self-taught”), “I saw crm for the first time”, “you will definitely do better” and the crown “I would have fired him” is the very person who stood and listened to all this to himself (you yourself understand what answers to his frankly stupid questions the “great specialist "). But if it comes to that, it's not so surprising to hear such a thing about yourself,how to find out that the owner is a "worthless manager" and "does not understand anything in business." And all this in the presence of other employees who listened carefully to this dialogue. The man, of course, then the well-wishers told everything, it seemed like it got away with it, since no one went to the owner to report, but everyone had a sediment, distrust of the newly-minted guru dropped to zero, and the person himself was forced to "commit treason" and not because “They knew everything,” but because the tongue is long.and the man himself was forced to “sit down for treason” and not because “they knew everything,” but because the tongue was long.and the man himself was forced to “commit treason” and not because “they knew everything,” but because the tongue was long.
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