Clever Geek Handbook

Digital transformation of a factory: CRM for ERP, BP robotization and hardware revitalization, LC, chat bots and dream team (part 1)

Part 1: CRM for ERP (in this post)





Part 2: Robotic Business Process and Revitalize Iron





Part 3: Personal accounts, chatbots and dream team





Current automation level: 2 years ago

The situation at the time of my joining the company as a CIO :





  • Factory in Brief: 24/7 production, 24/7 product shipment





  • Non-renewable since 2014 ERP 2 and 1C platform, press release on implementation





  • Business processes of the company, divorced from business processes in ERP, and as a result:





    • Parallel universe in the form of Excel files, Google spreadsheets and cloud storage





    • Presence of logs and registers for manual filling by employees





    • A lot of paper workflow, incl. with contractors





  • Minimum data in the ERP system and historical "crutches" in development





  • Modest company website without any functionality and integrations





  • The IT staff is not staffed, the processes in the Directorate are not really built





  • Huge list of "stuck" current tasks since 2016





  • Support : 2 sysadmins and 1 assistant, 1C consultant and entry-level programmer consultant at GPC





  • One contract with one local company "1C: Franchisee" for the provision of services





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Thanks for reading to the end!





Ask questions, I will try to answer everything.







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