About 5 years ago, we wrote an article on how you can quickly create a simple New Year's call center with Santa Clauses and Snow Maidens as operators using Voximplant. Despite the wide available toolkit offered by the platform (Web SDK, Serverless JS for managing calls and queues, etc.), creating a call center took some time and required some development knowledge, albeit insignificant.
5 years is enough time to do a lot, and every year we both actively develop the platform itself and launch new solutions that allow even those people who are far from the development world to use its functionality. Our new Voximplant Kit is a good example. - cloud-based omnichannel no-code contact center. Kit allows you to launch a fully functional contact center with extensive service automation capabilities in just half an hour. After reading the old article, I had a great desire to show how Kit simplified and accelerated the launch of the New Year's contact center with Snow Maidens and Santa Clauses.
Setting up
So, the first stage is to create an account in Kit and configure it to receive calls and distribute them through a queue to different operators, depending on the caller's preferences (the contact center functionality is currently connected on request from the admin interface, but do not be alarmed, this is a formality , you will be sure to connect it for a free trial).
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- skill-based ! 2021 !