My name is Nikolay, and at DataLine I am in charge of operating a virtual desktop stand (VDS) based on Citrix Vitrual Apps and Desktop. We have recently added a user session recording service to the HRV infrastructure for two scenarios:
information security service investigates security incidents by records;
the technical support service connects to the user upon request and records his work on the HRV in order to find the causes of problems with the software performance.
Today I will tell you how Citrix Session Recording solves these problems at our booth, and give an overview of its capabilities.
Who needs a solution
Many technical support staff hear from users: "I do the same thing as always, but sometimes an error occurs." In this case, the recording of the user session helps find a floating issue that is being reproduced by accident. The information security service can record user actions with confidential data and quickly find sources of information leakage. The very fact of recording can warn users against violating privacy: there are special warnings for this:
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