The number of various types of equipment around the world is growing steadily. An important role in this is played by the development of the Industrial Internet of Things (IIoT) and the widespread penetration of smart devices: sensors, controllers, etc. According to forecasts, by the end of 2020, the number of smart devices in the world will exceed 200 billion. All this "army" of equipment, despite the possibility of remote control, requires preventive and field service (Field Service Management, FSM).
Let's talk about the basic rules for improving the efficiency of field service. There are 7 of them.
What is Field Service Management? Features in a nutshell
Field service management, or "field service", is an approach and practice for managing the work of field engineers or technicians.
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In order not to engage in such free activities, you must clearly understand the boundaries of your responsibility. That is, to understand with whom, to what extent and for how long the contracts are valid, what kind of service is included, what equipment you are repairing. This approach requires some maturity of the company's processes, but it is better to switch to such accounting once and for all than to lose money every day and not understand the cause of inefficiency.