Terms of Service for Starlink during Public Beta Testing
These Consumer Service Terms for Starlink during the public beta stage are published on the SpaceX website and apply to the service both in the United States and other countries of the planet Earth, as well as on the Moon and Mars.
They represent a typical US legal product describing the relationship between a large American corporation and an individual user, seeking to protect the company from any means of legal terrorism by the subscriber's lawyers.
The translation into Russian was done by machine, with minor corrections of the most unsuccessfully translated passages.
Due to the large volume of the document, the most interesting (in the author's opinion) places are highlighted in bold italic type.
For those interested, below is the original document in English.
Starlink Beta Terms of Use for Subscribers (Consumers)
Space Exploration Technologies Corp. ("SpaceX") offers a two-way satellite Internet service ("Services") and Starlink antenna, Wi-Fi router, power supply and mount ("Starlink Kit" or "Kit") for you, the customer, in accordance with these Terms Starlink Beta Consumer Services ("Terms"). These Terms and the details that you agree to in your order when you apply for the Services (āOrderā) form the entire agreement between you and SpaceX (āAgreementā).
Purchase of Starlink Kit and Services
Residential:
SpaceX will provide the Services and Starlink Kit in accordance with Section 4.1 (Limited Warranty) for use exclusively at the address that you indicated in your Order, and only for personal, family or home use .
Ownership of the Starlink Kit:
SpaceX transfers ownership of the Starlink Kit and any accessories at the time of shipment to the user.
Software updates and license terms:
Copies of the software and updates installed in the Starlink Kit are not sold, but provided only to you personally (on a non-exclusive, non-transferable, limited and revocable basis) for use as they are installed in the Starlink Kit, and Comply with the Software Licenses and Use of the Terms and Conditions that SpaceX publishes on the Starlink customer portal. SpaceX reserves all intellectual property rights and other rights and interests in the Starlink Kit, Services, and software, except as expressly stated in this Agreement.
Payments.
When SpaceX accepts your Order, you must pay a one-time price for the Starlink Kit and any accessories, as well as pay monthly recurring payments for Services in accordance with the Service plan you selected in your Order. For the Services, you authorize SpaceX to charge a monthly payment method of your choice, after 14 days after sending you your Starlink Kit, SpaceX will begin charging for the service.
Payment method:
You authorize SpaceX to use your approved payment method. The use of a credit or debit card is subject to the terms and conditions of the agreement with its issuer, including fees that may be charged by the issuer. If your bank or card account information changes, including its expiration date, you should update your billing information on the Starlink Customer Portal to avoid suspension or termination of the Services. SpaceX may also update your payment method with information provided to it by payment service providers. You authorize us to continue to charge you after any update of your information.
Shipping and handling:
Shipping and handling charges (S&H) are non-refundable. S&H fees cannot be calculated until the Order has been prepared. Orders will be dispatched as soon as possible. Please refer to your Starlink account for an estimate of delivery times. A signature may be required for delivery. SpaceX will use the transport company of its choice.
Taxes, Fees and Additional Charges:
In addition to fees for the Services, the Starlink Kit and any accessories you purchase, we may collect or request refunds for taxes and other fees and surcharges required by law, including but not limited to value added goods and services. , consumption, sales, excise taxes, etc. YouYou are also responsible for any additional government fees, travel fees, license or permit fees, and any other duties, fees or surcharges imposed on the sale or use of the Services or Starlink suite .
Payment Disputes and Suspended Services:
Payment Disputes and Suspended Services:
Disputes over your Starlink account must be resolved through the Starlink Customer Portal. In the event of a billing dispute, you must pay all undeniable amounts on time .If the payment dispute is not resolved in your favor, or if you simply do not pay for the Services on time, you must pay the amounts due, otherwise your Services will be suspended until the overdue amounts are paid.
Installing the Starlink Kit:
You are responsible for installing the Starlink Kit in a location with a clear view of the sky in accordance with the Installation Guide available on the Starlink Customer Portal. You , , , , , , , , / Starlink Kit, , , Starlink Kit.If your use of the Services requires any construction or alteration of your property, SpaceX is under no obligation to reimburse any costs or restore your property to the same physical condition as before the Services were provided. If you require a permanent roof installation, you acknowledge the potential risks associated with this type of installation, including but not limited to any warranty that applies to your roof or penetration of the roof membrane. Follow the installation guide. If you cannot safely install the Starlink Kit, do not install it.
Changes and cancellation of the Service
SpaceX may change or discontinue services, plans, prices, these Terms and the Starlink Specifications from time to time. By continuing to use the Services, you agree to any changes .
Cancellation Rights:
You can terminate recurring payments and cancel the Services at any time through your Starlink account located on the Starlink Customer Portal. You are not eligible for a refund, except as specified in sections 3.3 (Cancellation, refund and full refund) and 3.4 (Cancellation, refund and partial refund).
Cancellation, Refund and Full Refund:
You may return an undamaged Starlink kit and any accessories within 30 days of receipt for a full refund for any reason, including the inability to receive the Services at your address due to field of view issues. To return a Starlink kit or any accessories, follow the instructions in the Starlink Customer Portal Return Policy.
Cancellations, Refunds and Partial Refunds:
SpaceX will offer you the option to: (a) return and replace your Starlink Kit for a valid warranty claim under Section 4.3 (Limited Remedies); or (b) receive a partial refund for your Package if SpaceX makes a Material Change within 12 months of accepting your Order and does not provide you with the opportunity to continue receiving the Services on your original terms for the remainder of the 12 month period.Such partial reimbursement will be calculated based on 12-month linear depreciation. For example, if SpaceX implements a Material Change 3 months after your initial Order, you have the option to return your Kit, cancel the Services, and SpaceX will refund you 75% of the purchase price you paid for the Kit (you are not eligible for recurring refunds, paid for the first 3 months of the provision of the Services). A significant change means a price increase of more than 50% per month.
Limited Warranty, Disclaimer, Remedies and Liability
Limited Warranty:
Starlink's package and services are new, still in beta, under development and subject to change.SpaceX will use reasonable endeavors to ensure that the Starlink Kit, at the time of delivery and the Services, as provided, substantially meets the performance objectives set out in the Starlink Specifications, which are amended by SpaceX from time to time based on experience and innovation.
Exceptions and Force Majeure.
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Limited Remedies:
After 12 months from the delivery of the Starlink Kit, your only remedy is that you can cancel the Services at any time and stop recurring payments starting next month, but you are no longer eligible for any refunds (or any other remedy) . The limited remedies described in this Section 4.3 (Limited Remedies) are your sole and exclusive remedies in the event of any warranty claim, breach of contract or dissatisfaction with the Starlink suite or the Services.
DISCLAIMER:
EXCEPT IN SECTION 4.1 (LIMITED WARRANTY)SPACEX PROVIDES THE STARLINK PACKAGE AND SERVICES "AS IS" WITHOUT ANY EXPRESS WARRANTY OR REPRESENTATION. SPACEX DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE.
LIMITATIONS OF LIABILITY:
SPACEX IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR CONSEQUENTIAL DAMAGES, LOSS OF POSITION OR BUSINESS PROFITS, LOSS OF PROFITS, INTERRUPTIONS OF WORK, LOSS OF WORK WITH INSTALLATION, REPAIR, DISMANTLING OF THE SET OR OBTAINING OTHER ADDITIONAL SERVICES.SPACEX'S LIABILITY UNDER THESE TERMS AND CONDITIONS UNDER ANY INDIVIDUAL CLAIM OR ALL CLAIMS UNDER THEIR COMMONLY SUBMITTED DOES NOT EXCEED THE TOTAL AMOUNT PAYED BY YOU TO SPACEX FOR SIX MONTHS. THE RESTRICTIONS SET FORTH IN THIS SECTION APPLY TO ANY CLAIMS OR DAMAGES ARISING IN OR RELATING TO THE SERVICE OR STARLINK KIT AGREEMENT, INCLUDING YOUR LOVE.
RISK ACKNOWLEDGMENT
YOU AGREE THAT YOU PERSONALLY USE THE SERVICES AND THE STARLINK PACKAGE, AND ANY OTHER PERSONALITY USING YOUR ACCOUNT IS YOURS. THE SERVICES ARE NOT SUITABLE AND ARE NOT DESIGNED FOR SPECIALLY LIABLE CASES OR LIFE-RELATED CASES.
Compliance
Confidentiality:
SpaceX processes personal information as described in the Starlink Privacy Policy, which is amended from time to time.
Acceptable Use Policy:
You agree not to use or permit others to use the Services in ways that (a) violate any law or applicable regulation, (b) violate the Starlink Acceptable Use Policy or other policies available on the Starlink Customer Portal, (c ) violate the rights of others; or (d) interfere with the operation of users, the Services or the Starlink suite on the Starlink network or other networks. You are responsible for complying with the terms and conditions for any third party services (such as video streaming or gaming applications) that you subscribe to using the Starlink services.
Trade laws:
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You agree to indemnify and defend SpaceX against all claims, liability, damages, costs and expenses, including but not limited to reasonable attorney fees arising out of or related to these Terms, any and all uses of your account and use of the Services. This includes, but is not limited to: (a) liability for all such consequences arising out of actions taken by you or any user of your account in violation of these Terms, the Acceptable Use Policy or any law or regulation; (b) negligent, reckless or willful misconduct on the part of you or any user of your account; and Ā© any breach by you of any of the obligations contained in these Terms.
Without transfer and assignment:
You may not assign, sell or transfer this Agreement, the software installed in the Starlink Kit, or access to the Services. Any attempted transfer or assignment will be void . SpaceX may terminate this Agreement for a reason if you attempt to transfer the Services or this Agreement. Starlink , , Starlink, . , Starlink Kit - . SpaceX , , , , .
SpaceX:
SpaceX may at any time without notice immediately terminate or suspend all or part of your account and / or access to the Services in the event of: (a) violation of these Terms, including the Starlink Acceptable Use Policy; (b) a request and / or order from a law enforcement agency, judicial authority or other government agency; Ā© unexpected technical or security issues, including but not limited to major Starlink network, software or hardware failures; (d) failure to obtain or retain the necessary government approvals required to provide the Services; (e) your involvement in fraudulent or illegal activities; or (f) your failure to pay due fees for the Services, unless you have remedied such failure within 10 days of receiving a request for rectification from SpaceX.
Applicable Law:
With respect to the Services provided on, or in, or around the planet Earth or the Moon, these Terms and any disputes between us arising out of or related to these Terms, including disputes regarding arbitration ("Disputes"), will be governed by and construed c in accordance with the laws of the State of California in the United States. With respect to the Services provided on Mars or when transported to Mars by starship or other spacecraft for colonization, the parties acknowledge Mars as a free planet and that no earthly government has power or sovereignty over Martian activities. Accordingly, disputes will be resolved on the basis of self-government principles established in good faith during the Martian settlement.
Arbitration Agreement:
Please read Section 10 (Arbitration Agreement) carefully, which applies to any dispute between you and SpaceX. Subject to these Terms, you and SpaceX waive all rights to have or resolve any Dispute by a court or jury. Rather, disputes will be resolved by a single arbitrator in a binding arbitration by the American Arbitration Association (āAAAā) under the AAA US Commercial Arbitration Rules. To learn more about the rules and how to start arbitration, you can call any AAA office or visit www.adr.org
Notice of Dispute:
If you have a dispute, prior to the commencement of arbitration, you must send a Notice of Dispute to XXX @ spacex.com, describing your problem and the desired solution. If your dispute has not been resolved within 60 days of filing the notice, you can initiate arbitration as described above.
Arbitration Costs and Fees:
If you initiate arbitration against SpaceX under this binding arbitration clause, SpaceX will pay the arbitration fees and costs directly imposed by AAA. However, if the arbiter considers your claim to be unreasonable or made for an improper purpose, SpaceX may seek reimbursement of any AAA fees and costs it has paid on your behalf.
BAN ON CLASS (GROUP) ARBITRATION:
SPACEX YOU AND AGREE THAT NO CLAIMS OR DISPUTES CAN NOT BE ALLOWED AND supported as a class (group) the claim or, the class (group) ARBITRATION OR OTHER REPRESENTATIVE ACTION OR ARBITRATION, REGARDLESS OF THE RULES IN FORCE IN OTHER COUNTRIES. Accordingly, YOU AND SPACEX MAY SUBMIT A CLAIM TO OTHER AND YOU CANNOT MAKE A CLAIM AGAINST OTHER PERSONS. OTHER ARBITRATORS MAY ONLY SUBMIT FOR AN INDIVIDUAL SEEKING PROTECTION AND ONLY TO THE EXTENT NECESSARY TO PROVIDE IT WITH THE PROTECTION UNDER HIS INDIVIDUAL CLAIM.
Key Points
Eligibility:
You must be at least 18 years old to register for the Service(or be of legal age in the jurisdiction of your place of residence). Registration restrictions may apply. Offers are subject to product availability. Services and Starlink Kit may not be available in all countries.
Records:
You must keep copies of these Terms and Conditions and any sales receipts or other materials related to your purchase of the Starlink Kit and Services. SpaceX reserves the right to replace, amend, cancel or add any part of these Terms at any time by notice to you, and your continued use of the Services constitutes acceptance of the updated Terms. Please visit the Starlink Customer Portal for the latest Terms.
Electronic Delivery Policy, Customer Consent and Notices:
You agree to receive all agreements, updates, policy disclosures, notices and other information (collectively, "Notices") provided by SpaceX or its affiliates in paper and / or electronic form at SpaceX's sole discretion. SpaceX may deliver or display Notifications by email or pop-up, or by posting a message to the Services or Starlink Customer Portal. You may periodically receive text messages, emails, or other communications from SpaceX, such as notifications about your account expiration and changes to these Terms.
Right of limited refusal:
No failure by SpaceX to comply with any of these Terms is a waiver of any previous or subsequent violation of these Terms. Any waiver by SpaceX of any of its rights under these Terms will not be construed as a waiver of any other rights. SpaceX is under no obligation to notify its strict adherence to these Terms. A waiver must be provided in writing by an authorized SpaceX representative to become effective.
ORIGINAL
Residential Use:
SpaceX will provide the Services and the Starlink Kit per Section 4.1 (Limited Warranty) for use exclusively at the address you provided in your Order, and only for personal, family, household or residential use.
Title to Starlink Kit:
SpaceX transfers title to the Starlink Kit and any accessories to you at the time of shipment.
Software Updates and License Terms:
Software copies and updates installed on the Starlink Kit are not sold, only licensed to you personally (on a non-exclusive, non-transferable, limited and revocable basis), for use as installed on the Starlink Kit and subject to Software License and Usage Terms, and restrictions that SpaceX posts on the Starlink Customer Portal. SpaceX reserves all intellectual property rights and other rights and interests in the Starlink Kit, the Services, and the software, except as expressly granted in this Agreement.
Payments.
You have to pay a one-time purchase price for the Starlink Kit and any accessories when SpaceX accepts your Order and monthly recurring charges for the Services in accordance with the Services plan that you select in your Order. For Services, you authorize SpaceX to charge your approved payment method on a monthly, recurring basis, starting 14 days after SpaceX ships your Starlink Kit.
Payment Method:
You authorize SpaceX to charge an approved payment method. Use of a credit or debit card is subject to the terms and conditions in your card member agreement, including fees that may be charged by the issuer. If there is a change to your bank or card account information, including expiration date, you must update your payment information in the Starlink Customer Portal to avoid suspension or termination of Services. SpaceX may also update your payment method data with information provided by the payment service providers. You authorize us to continue to charge your payment method following any update to your information.
Shipping and Handling:
Shipping and Handling charges will apply and are non-refundable. The S&H charge may not be calculated until the Order is prepared. Orders will be shipped as soon as possible. Please consult your Starlink account for an estimate of delivery times. Deliveries may require signature. SpaceX will use the carrier of its choice.
Taxes, Fees and Surcharges:
In addition to charges for the Services, the Starlink Kit, and any accessories you buy, we may collect or request reimbursement for taxes and other fees and surcharges required by law, including, without limitation, value added, goods and services, consumption, sales , use, gross receipts, excise, and access. You are also responsible for any additional government fees, rights of way charges, license or permit fees, and any other duties, charges or surcharges imposed on the sale or use of the Services or Starlink Kit.
Payment Disputes and Suspended Services:
Disputes on your Starlink bill should be handled via the Starlink Customer Portal. In the event of a billing dispute, you must timely pay all undisputed amounts. If the payment dispute is resolved against you, or if you simply fail to pay for Services on time, you must pay the amounts due or your Services will be suspended until the overdue amounts are paid.
Starlink Kit Installation:
You are responsible for installation of the Starlink Kit in a location that has a clear field of view, per the Install Guide available in the Starlink Customer Portal. It is your responsibility to ensure compliance with all applicable building codes, zoning, ordinances, business district or association rules, covenants, conditions, restrictions, lease obligations and landlord / owner approvals and requirements for the installation of the Starlink Kit, to pay any associated fees or other charges, and to obtain any permits and other authorizations necessary for the Services and the installation of the Starlink Kit. Should use of the Services require any construction or alteration to your property, SpaceX is not obliged to reimburse any expenses or restore your property to the same physical state as prior to delivery of Services.If you require a permanent roof mount installation, you acknowledge the potential risks associated with this type of installation, including, without limitation, with respect to any warranty that applies to your roof or penetration of your roof membrane. Follow the Install Guide. If you cannot safely install the Starlink Kit, do not install it.
Changes and Cancellation
Changes:
SpaceX may change or discontinue Services plans, prices, these Terms, and the Starlink Specifications from time to time. By continuing to use the Services you agree to any changes.
Cancellation Rights:
You can stop the recurring payment and cancel Services at any time via your Starlink account located within the Starlink Customer Portal. You are not entitled to any refunds, except as set forth under Sections 3.3 (Cancellation, Return and Full Refund) and 3.4 (Cancellation, Return and Partial Refund).
Cancellation, Return and Full Refund:
You may return an undamaged Starlink Kit and any accessories within 30 days of receipt for a full refund for any reason, including the inability to receive Services at your address due to field of view issues. To return the Starlink Kit or any accessories, follow instructions in the Return Policy in the Starlink Customer Portal.
Cancellation, Return and Partial Refund:
SpaceX will offer you the option to: (a) return and replace your Starlink Kit for a valid warranty claim based on Section 4.3 (Limited Remedies); or (b) receive a partial refund on your Kit if SpaceX implements a Substantial Change within 12 months of accepting your Order and does not give you an option to continue on your original terms for the remainder of the 12 month time period. Such partial refund will be calculated on a 12-month straight-line depreciation basis. For example, if SpaceX implements a Substantial Change 3 months after your initial Order, you have the option to return your Kit, cancel Services and SpaceX will refund you 75% of the purchase price you paid for the Kit (you are not entitled to refunds of recurring fees paid for the first 3 months of Services). Substantial Change means a price increase of more than 50% per month,or a downward correction of performance goals in the Starlink Specifications by more than 50%.
Limited Warranty, Disclaimers, Remedies and Liabilities
Limited Warranty:
The Starlink Kit and Services are novel, still in a beta testing phase, under development, and subject to change. SpaceX will use reasonable efforts to facilitate that the Starlink Kit, at the time of delivery, and the Services, as performed, substantially meet performance goals set forth in the Starlink Specifications, as amended by SpaceX from time to time based on experience and innovation.
Exclusions and Force Majeure.
SpaceX is not responsible for damage to the Starlink Kit after delivery, or for the operation of the Kit or the Services resulting from: (a) manual re-pointing of the antenna; (b) repair, modification, or disassembly of Starlink Kit by anyone other than SpaceX or its authorized agent; Ā© failure to follow instructions, including by obstructing the Starlink Kit's field of view; (d) fire, flood, wind, lightning, earthquake, weather, or other acts of nature or God; (e) spills of food or liquids on Starlink Kit; (f) planned or emergency maintenance on the network; (f) problems with your electrical power or network equipment; (g) misuse, abuse, accident, vandalism, alteration, or neglect; (h) normal wear and tear or deterioration, or superficial defects, dents, or marks that do not impact performance of the Starlink Kit;(i) use in combination with devices not provided or approved by SpaceX; (j) inability to obtain or maintain necessary permissions, authorizations, or permits; or (k) events not reasonably within SpaceX's control.
Limited Remedies:
If the Starlink Kit or Services fail to meet the limited warranty standard set forth in Section 4.1 (Limited Warranty) and SpaceX receives a valid, detailed, written warranty claim from you within 12 months after delivery of the Starlink Kit, Starlink will either: ( a) cure the discrepancy within 30 days of receiving your claim, including, at SpaceX's choice, by replacing or repairing your Starlink Kit (with a new, different or refurbished device or part, which will be covered by the limited warranty set forth in Section 4.1 (Limited Warranty) for the greater of 3 months or the remainder of the original 12 month warranty period), or (b) offer you the option to cancel Services and return your Starlink Kit for a partial refund as set forth under Section 3.4 ( Cancellation, Return, and Partial Refund).Once 12 months have passed from the delivery of the Starlink Kit, your sole remedy is that you can cancel Services any time and stop recurring charges starting the following month, but you are no longer entitled to any refunds (or any other remedies). The limited remedies prescribed in this Section 4.3 (Limited Remedies) are your sole and exclusive remedies in case of any warranty claims, breaches of contract or dissatisfaction with the Starlink Kit or Services.breaches of contract or dissatisfaction with the Starlink Kit or Services.breaches of contract or dissatisfaction with the Starlink Kit or Services.
DISCLAIMERS:
EXCEPT AS SET FORTH IN SECTION 4.1 (LIMITED WARRANTY), SPACEX PROVIDES THE STARLINK KIT AND SERVICES "AS IS," WITHOUT ANY EXPRESS WARRANTY OR REPRESENTATION. SPACEX DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATIONS OF LIABILITY:
SPACEX WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE, WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, COMPUTER FAILURE, DATA SECURITY ORCURITY BREAK, MALFUNCTIONALITY FROM THE KIT INSTALLATION, REPAIR, REMOVAL, OR OTHER ASSOCIATED SERVICES. SPACEX'S LIABILITY UNDER THESE TERMS FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPACEX UNDER THESE TERMS OVER THE SIX MONTHS PROCEEDING THE CLAIM THE LIVING RISE TO. THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY TO ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THE AGREEMENT, SERVICES OR STARLINK KIT, INCLUDING ANY EXEMPLARY OR PUNITIVE DAMAGES,REGARDLESS OF WHETHER SPACEX WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF WHETHER CLAIMS ARE ASSERTED BASED ON CONTRACT, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE OF THE POSSIBILITY OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF WHETHER CLAIMS ARE ASSERTED BASED ON CONTRACT, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE OR ETHER LIABILITY AND TO THE EXTENT THAT ANY LIMITATION VIOLATES APPLICABLE MANDATORY LAW THAT THE PARTIES CANNOT DEROGATE FROM BY WAY OF CONTRACT.
ASSUMPTION OF RISK.
YOU AGREE THAT YOUR USE OF THE SERVICES AND THE STARLINK KIT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. SERVICES ARE NOT SUITED OR INTENDED AS A MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE.
Compliance
Privacy:
SpaceX processes personal information as described in its Starlink Privacy Policy, as amended from time to time.
Acceptable Use Policy:
You agree not to use, or permit others to use, the Services in ways that (a) violate any law or applicable regulation, (b) violate the Starlink Acceptable Use Policy, or other policies available on the Starlink Customer Portal, Ā© infringe the rights of others, or (d) interfere with the users, Services, or Starlink Kit of the Starlink network or other networks. You are responsible for complying with the terms for any third party services (eg, video streaming or gaming apps) that you subscribe to using Starlink Services.
Trade Laws:
You must comply with all applicable International Trade Controls in the context of these Terms, which means applicable export control, economic sanctions, customs / import, anti-money laundering, and anti-corruption laws and regulations. You acknowledge that you are only authorized to access Services at the location identified on your Order, and you will not divert the Starlink Kit or Services to any other locations, or to users or for uses that are prohibited under International Trade Controls.
No Resale:
You may not resell access to the Services to others as a stand-alone service, unless agreed to in a separate agreement with SpaceX.
Indemnification:
You agree to compensate and hold harmless SpaceX against all claims, liability, damages, costs, and expenses, including but not limited to reasonable attorneys' fees, arising out of or related to these Terms, any and all uses of your account, and your use of the Services. This includes, without limitation: (a) responsibility for all such consequences resulting from actions by you or any user of your account in violation of these Terms, the Acceptable Use Policy, or any law or regulation; (b) negligent, reckless or intentionally wrongful act by you or any user of your account; and Ā© any breach by you of any of the covenants contained in these Terms.
No Transfers, Assignments:
You may not assign, sell, or transfer this Agreement, software installed on the Starlink Kit, or access to Services. Any attempted transfer or assignment will be null and void. SpaceX may terminate this Agreement for cause if you attempt to transfer Services or this Agreement. If your Starlink Kit is stolen, destroyed or otherwise removed from your premises without your authorization, you must provide notice via the Starlink Customer Portal immediately, or else you may be liable for payment of unauthorized use of the Services. You are liable for any charges or fees incurred by the use of the Services and Starlink Kit by anyone else. SpaceX can assign these Terms, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion.
Termination by SpaceX:
SpaceX may, at any time, without prior notice, immediately terminate or suspend all or a portion of your account and / or access to the Services for: (a) a violation of these Terms, including the Starlink Acceptable Use Policy; (b) a request and / or order from law enforcement, a judicial body, or other government agency; Ā© unexpected technical or security issues or problems, including but not limited to a material malfunction of the Starlink network, software or hardware; (d) a failure to obtain or maintain the necessary governmental authorizations required to bring Services; (e) your participation in fraudulent or illegal activities; or (f) your failure to pay any fees owed for Services if you have not cured such non-payment within 10 day period of receiving a request to cure from SpaceX.
Governing Law:
For Services provided to, on, or in orbit around the planet Earth or the Moon, these Terms and any disputes between us arising out of or related to these Terms, including disputes regarding arbitrability ("Disputes") will be governed by and construed in in accordance with the laws of the State of California in the United States. For Services provided on Mars, or in transit to Mars via Starship or other colonization spacecraft, the parties recognize Mars as a free planet and that no Earth-based government has authority or sovereignty over Martian activities. Accordingly, Disputes will be settled through self-governing principles, established in good faith, at the time of Martian settlement.
Agreement to Arbitrate:
Please carefully read Section 10 (Agreement to Arbitrate), which applies to any Disputes between you and SpaceX. Under these Terms, you and SpaceX each waive any and all rights to have a court or jury hear or decide any Disputes. Rather, Disputes will be settled by a single arbitrator in a binding arbitration administered by the American Arbitration Association ("AAA") in accordance with the United States Commercial Arbitration Rules of the AAA. To learn more about the rules and how to begin an arbitration, you may call any AAA o ļ¬ ce or go to www.adr.org .
Notice of Dispute:
If you have a Dispute, before initiating arbitration, you must send a Notice of Dispute to [ REDACTED] @ spacex.com describing your issue and your desired resolution. If your Dispute has not been resolved within 60 days of submitting a notice, you may initiate arbitration as described above.
Arbitration Costs and Fees:
If you commence an arbitration against SpaceX pursuant to this binding arbitration clause, SpaceX will pay the arbitration fees and expenses imposed by the AAA directly. However, if the arbitrator finds your claim is frivolous or brought for an improper purpose, then SpaceX may seek reimbursement of any AAA fees and expenses it has paid on your behalf.
PROHIBITION ON CLASS ARBITRATION:
YOU AND SPACEX AGREE THAT NO DISPUTE OR CLAIM MAY BE BROUGHT OR MAINTAINED AS PART OF A CLASS ACTION OR CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR ARBITRATION, REGARDLESS OF WHETHER THE APPLICABLE ARBITRATION RULES WOULE DOWNLOADS. ACCORDINGLY, YOU AND SPACEX MAY ONLY PURSUE A CLAIM AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND MAY NOT PURSUE A CLAIM AGAINST THE OTHER ON BEHALF OF ANY OTHER PERSON, AND NO OTHER PERSON MAY PURSH ON SPORT OF A CLA OTHER. AN ARBITRATOR MAY ENTER AN AWARD ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM.
General Provisions
Eligibility:
You must be at least 18 years old (or the legal age of majority in your jurisdiction of residence) to enroll in Services. Enrollment limits may apply. Offers are contingent upon product availability. Services and Starlink Kit may not be available in all locations.
Records:
You should keep copies of these Terms and any sales receipt or other materials relevant to your purchase of the Starlink Kit and Services for your records. SpaceX reserves the right to substitute, change, cancel, or add to any part of these Terms at any time upon notice to you, and your continued use of the Services constitutes agreement to the updated Terms. Visit the Starlink Customer Portal for the most current Terms.
Electronic Delivery Policy, Customer Consent and Notices:
You consent to receive all agreements, updates, disclosures, policies, notices, and other information (collectively, "Notices") provided by SpaceX or its affiliates via paper and / or electronic delivery at SpaceX's sole discretion. SpaceX may deliver or display Notices to you by email or pop-up window, or by posting a message on the Services or the Starlink Customer Portal. You may receive periodic texts, emails, or other communications from SpaceX, such as notices regarding expiration of your account and changes to these Terms.
No Waiver:
No waiver by SpaceX of any breach of these Terms will be a waiver of any preceding or succeeding breach. No waiver by SpaceX of any right under these Terms will be construed as a waiver of any other right. SpaceX will not be required to give notice to enforce strict adherence of these Terms. A waiver must be provided in writing by an authorized representative of SpaceX to be effective.
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- Everything about the Starlink Satellite Internet project. Part 2. Starlink Network
- Everything about the Starlink Satellite Internet project. Part 3. Ground complex
- Everything about the Starlink Satellite Internet project. Part 4. Subscriber terminal
- Everything about the Starlink Satellite Internet project. Part 5. Starlink constellation status and closed beta
- Ā« StarlinkĀ». 6. -
- Ā« StarlinkĀ». 7. Starlink RDOF
- Ā« StarlinkĀ». 8.
- Ā« StarlinkĀ». 9.
- Ā« StarlinkĀ». 10. Starlink
- Ā« StarlinkĀ». 11. Starlink
- Ā« StarlinkĀ». 12. Starlink
- Ā« StarlinkĀ». 13.
- Ā« StarlinkĀ». 14.