Clever Geek Handbook

How AliExpress helps to defraud buyers

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Introductory explanations



Hello.



This article is not so much about pseudo-discounts, about which a lot has already been said, including on Habr, but about much more extensive methods of hooking up buyers with sellers and arbiters of AliExpress, about harmful goods that can spoil your eyesight, sales with massive deception, about fundamental problems of the site itself.



Similar conflicts, showdowns, etc. in general, I'm not interested, because such a format for solving problems in our world and society is labor-intensive and ineffective, but because most large companies and their employees consider themselves to be celestials and fenced themselves off from their clients and wards - the problem has to be brought out to the public, so that managers can understand the need to solve the problem and they can still make their service and the world a better place.



The general context of the blog is how hard it is for ordinary people to live in Russia in the current conditions of widespread hopefulness and, especially, restless Geniuses. people with outstanding abilities as innovators in Russia are not given either a comfortable, honest, effective opportunity for self-realization, or the opportunity to help their people by solving the problems of the population, or they do not even want to listen to offers of assistance to a country with a budget during a crisis, etc. Since this topic is very extensive and not clear to everyone, I publish applied materials on topics that are clear and relevant to you. That is to say, helping the already exhausted population of your native country to avoid various deceptions and improve the quality of your life.



Since this study took almost 3 months of active work and a lot of nerves, this article is paid. Payment from you is simple, but very important and obligatory - the next time you want to commit an initiating evil act, deceive or use someone - you will overpower this desire and try to bring good, good, care, and mutual understanding to the world. What if you enjoy being honest and bringing good to the world? What if a misunderstanding can be resolved through dialogue? What if you yourself can become better? Remember - this condition must be met.



The gist of this article - AliExpress (AE) has been trading for 10 years. And for all 10 years so far, AliExpress has been helping dishonest deceitful sellers to nag Russian buyers. Why? How? Here are the answers and examples ...



1. Shit is also a product



1.1) The main fundamental problem is the lack of the AliExpress platform - this is a complete lack of control and responsibility for the goods put up for sale



Every xs who can put up for sale xs what and put any xs what price - full of goods of extremely low quality; full of goods from new no-name stores that close after selling a couple of batches of their bullshit; full of goods at steeply inflated prices 1-10 times (well, at least very few people are doing this) The main thing to understand and not to forget is that AliExpress does not protect buyers from the multitude of offers of obvious bullshit / shit / harmful goods in principle - AE still simply does not have such a function and task for 10 years of development!



I, through the feedback form, repeatedly wrote to the developers various useful suggestions, including a request to add a new type of complaint - a complaint about the low quality of a particular product to protect the time / nerve / money / health of many buyers, which should result in a complete blocking of such a product from all sellers on the site. Such a measure is necessary as an elementary analogue replacing the verification and certification of goods sold in Russia by state bodies such as RosTest, RosStandart, RosPotrebNadzor, RosKachestvo, compliance with GOST, ISO, etc.



But, since AliExpress does not implement such control in any way and does not respond to such offers - it is obvious that the only thing that is important for AliExpress is maximizing sales at the expense of any bullshit and an average statistical satisfactory rating. That ordinary buyers simply cannot check some parameters of bullshit / shit / harmful goods, because they do not have professional equipment, that some product simply does not perform basic functions, that some product may be harmful - AliExpress does not want to understand, in a global sense it is they absolutely do not soar, just to sell more! The average Russian 5-20% dissatisfied - well, they will give a discount, well, they will return some of the money, the main task of the AE platform is to sell everything in order to weld 80-95% of sales of any product, even shitty or harmful. Taking into account the "common characteristics" of our population (laziness,do not care, carelessness, etc.) - alas, this method in mass sales rolls out in Russia "with a bang!"



1.2) Using the example of a popular product - lanterns



AE sells hundreds of lanterns in conventional price groups of 150-500 rubles, 600-1000 rubles, 1000-1500, 1500-2000 rubles. The overwhelming majority of which, taking into account the delivery, simply cannot contain all the components necessary for all the high declared characteristics, such as: brightness 1000-6000Lm, 5000-6000mAh batteries, powerful LEDs from the best manufacturer like "2x Creed XPL2 LED", moisture - IPX68 protection, etc. Indeed, a test purchase with deep detailed testing of almost 60 (sixty) lamps for almost 100 parameters with a price from 150 rubles to 4'500 rubles in 2 months revealed that about 90% (!!!) of tested lamps with a price of up to ~ 2.5 tr have those or other, but very significant, problems:



  1. - ( 100-200 100% 80-250%), / , , .*
  2. .
  3. , .
  4. , 5-10 2-8(!!) , - – 5-10 , . : ( ); ( - ); , , 10-30 ( 5-10 ), . ( 60-80/ 5 - , 10-40/ – ?! VW «».)
  5. - -, «-- ». – – «-» , , ( , , , , , , , ).
  6. - / / zoom .
  7. -, , -, - .


Rockbros 2 -, 3 5, 3 -. Rockbors . noname , ~90% AliExpress 2,5 1-3*! ~10-15% 4-4,5*. 5*, - – AliExpress ! – 90% - 5***** !



Of course, the overwhelming majority of primitive “under-reviews” on Youtube do not reveal all these nuances and are almost useless, and most of the presenters are absolutely incompetent and stupid, or simply advertise what they have been sent.



Here are some examples of our tests and reviews of popular models. Obviously, our reviews are more useful than ALL other reviews on AliExpress (who reads in English - it is better to turn off the "translate into Russian" checkbox). Pay attention to the number of positive reviews 4-5 * - 85-95%, because buyers do not have the opportunity to check harmful PWM flicker, do not notice a strong drop in brightness, and, often, put 4-5 * without even checking it properly - and there are thousands of such cheated uncomplicated buyers !:





The best "noname" lights on AliExpress are few and far between:





Keep in mind that 99% of bicycle flashlights are "conditionally disposable" due to batteries, since most of the cases are sealed, and most of the batteries are welded to the wires and to replace them you need to open the sealed case and solder new batteries with spot welding, which is rare even in SC.



My colleagues will try to publish the details of the flashlight tests in an interactive format on a special website that is currently being created by Light.GeniusVerus.com , while adding to your favorites, it will open near NG.



1.3) Other examples of bulk sales of bullshit products on AliExpress



  • USB AliExpress – ( ) USB2.0, USB-C 3.1! USB-C 5/, 10/, 5/ , , 10/, , 5/, , ! ! AliExpress . , . . . AliExpress : USB2 480 / USB3 5 / USB3.1gen2 10.
  • USB-C 2,5-3,5 TRS – -, , .
  • «» - .
  • , , 1-2-3 – .
  • «» ( ) . : A&D, Omron, Philips, Siemens, GE, ; , (?) 3-10 – AliExpress 1; iWatch 6. , , AliExpress, , . « » -, -- , / covid-19 – , — AliExpress . **


Confirming sources



* SNiP SP 52.13330.2016 Natural and artificial lighting. P.3.32 "Coefficient of pulsation of illumination". It should be noted that this SNiP, even with updates, is decently outdated in terms of the "maximum frequency with a negative impact of 300Hz", because according to the research results of many authoritative international sources, for example, NotebookCheck and others, frequencies higher are really safe and invisible for most people 2000-5000Hz, that is, 5000-10000Hz, but definitely not the most common flicker in flashlights at low frequencies of 100-250Hz. Such flickering of computer screens is also harmful, but people usually work at computers with stable room lighting, which somewhat neutralizes the total K% ripple. There will probably be new tests about this on our website.



www.notebookcheck.net/Why-Pulse-Width-Modulation-PWM-is-such-a-headache.270240.0.html

medium.com/@iristech.co/what-i-need-to-know-about-pwm- flicker-191a51dad422



** About the uselessness of portable wrist oximeters links to original articles:

www.washingtonpost.com/technology/2020/09/23/apple-watch-oximeter

qz.com/1832464/pulse-oximeters-for-coronavirus-unnecessary- but-selling-strong



2. Problems of AliExpress standards of attitude to customers



2.1) Conditional approval by AliExpress for sales of highly used goods from China



If a buyer receives a product with obvious damage, chips, scratches, without a kit, without important certificates, with an already depleted battery, etc., etc. - in each such case, if the product does not have a “convenient local return 15 days”, in disputes AE arbitrators offered me 2 solutions: a) return the goods to the seller, but send them back for my money to the buyer; b) partial compensation with a refund of 30-50% of the money.



That is, the buyer orders a NEW CLEAN QUALITY GOODS, let's put it for 2'000 rubles, but receives a heavily used / broken / broken / incomplete product, and AliExpress, with lordly benevolence, puts the buyer in front of a choice - either the buyer leaves a worthless product for himself for 1000-1300 rubles, which is I didn't want to at all; or the buyer must spend another 500-1000 rubles + time + nerves to send the goods back to China, that is, the buyer, in addition to the time and nerves already spent, must also spend money on the return, although all the fault in sending a bad sample of the goods lies solely with the seller! What the fuck ?!



Since AliExpress has an office in Russia in the MoscowCity skyscraper - AliExpress sales are obliged to obey Russian legislation - the law "On Consumer Rights Protection" states: if defects are found in the product, the consumer has the right to choose CAM: replacement with the same new one; replacement with another similar one; a commensurate reduction in the purchase price; full money back. Also in the new article 26.1 "Remote way of selling goods" it is established:



26.1.4. The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days. In the event that information on the procedure and timing for returning the goods of good quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of transfer of the goods.



Also, Article 18 establishes the obligation to deliver the goods at the expense of the seller (manufacturer) in the following cases: for repair, markdown, replacement and return them to you (after repair, markdown, replacement).



The logic of the Russian law "On Protection of Consumer Rights" is obvious - if the seller is to blame, the seller must bear all the losses! A similar format of “inconvenient for the buyer decisions” of AliExpress arbitrators in disputes with badly beaten-damaged goods only stimulates negligent sellers to sell their battered-damaged goods via the Internet, which no one will buy from them live in China! So it turns out that by such decisions, the arbiters of AliExpress, as it were, secretly help to sell battered goods to Russia, that is, they help to nag Russian buyers! Are such actions by AliExpress even legal ?!



2.2) Stupidity of the system / arbitrators



Before the start of the mass return of flashlights for weighty objective reasons, I had a 5-year positive purchase history, I am extremely honest, I have never deceived sellers, I also keep all the flashlights from test purchases that do not have any significant drawbacks to myself and have already spent for this, in the name of the common good of my compatriots, I have a lot of my own money. There were even cases when the arbitrators offered a choice of 2 options:



a) leave the goods with a full refund;



b) return the goods with a full refund - I chose the second option and FOR MY own money sent the goods back to the seller in order to reduce his monetary losses. (Since the fact that 90-95% of lanterns are crap / deceit is not the sellers' fault, but the manufacturers are to blame first of all!) I don't need someone else's, even for free, especially crap.



That is, 95% of my disputes are precisely "convenient returns" so that sellers get their goods back. So after the return of ~ 50% of the lanterns purchased in the last 2 months (for reasons from item 1), that only ~ 30 disputes of "convenient return" and only ~ 15% of the total number of my purchases on AE for 5 years. Although I have never deceived and EVERY claim is clearly substantiated by text and documented with photos and videos, even though all my actions on the site and interaction with sellers and AliExpress are exceptionally honest and comply with the laws of the Russian Federation and the rules of the site - AliExpress clearly put me on the list of "bad buyers" ... Helping buyers to avoid deception and flashlights, which, with constant use, can even spoil their eyesight, with detailed test reviews, I suddenly became a "bad buyer", and now on AliExpress:



  • « », « ()» – , « », , , « » .26.1.4!
  • : AE ; - ; ; !
  • – !
  • «» , 3-4, !
  • , AliExpress « » ( , ) , « » - ! « », , – AliExpress , “full refund without return goods” – , , , , ! ( – , .) AliExpress – AE. — AliExpress ! ?! ?! , AliExpress - ?! « » , ?! , , , ?! – « , , »?! ?!
  • , , – , . .
  • , Rockbros - , , , , , 1-3*! AliExpress , ?!


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Earlier, on my request for a phone number or email of the office, support was refused. I tried to find the phone number or email of the AliExpress office in Russia in open sources to try to explain that I am good and I am useful, that I am not deceiving, that there is no right or reason to ban me - but to no avail, the office staff are hiding behind the wall of Eva's bot and there are no contacts anywhere. Well, then you have an article about you and your deceptions and the stupidity of your system and / or employees. Another classic situation when a large system, not fulfilling obligations and even deceiving regular customers and not having an open effective feedback, as a result gets public outrage.



The saddest thing about this and similar stories is the ingrained stupidity of the system and / or employees - instead of appreciating the benefits that I bring to AliExpress, namely:



  • -, « » AE, .
  • -, , .
  • .
  • , , , AE.
  • - -- , , , – AE.
  • I have proposed and worked through a lot of useful suggestions for improving AliExpress services to improve the UX / UI and convenience and customer satisfaction.


Instead of all these benefits and the development of the site, unreasonable AliExpress employees prefer to continue to feed thousands of buyers with shitty cheap goods, and the most useful customers like me are rolled in disputes and even banned from support. Sheer idiocy!



Also, AliExpress employees do not seem to understand another important point. Here is a decent product, its manufacturer put Y efforts and money on its production. And there is a shitty-fraudulent low-quality product - its manufacturer has applied only from 3 / 4Y to 1 / 5Y of effort and money for its production. At the same time, cheap low-quality goods are sold in much larger quantities! It turns out that AliExpress, by allowing the sale of shitty low-quality goods, silently supporting the mass cheating of buyers - HARMs not only the BUYERS, but, as a result, AliExpress HARMES RESPONSIBLE MANUFACTURERS who supply quality goods, because the shit-goods with its low prices take away buyers from worthy manufacturers! Than, for one thing, AliExpress itself DEPRECTS THE PROFITS! As Albert Einstein said: “There are two endless things:The universe and human stupidity. However, I'm not sure about the first one. "



Taking into account all these negative facts and dishonest behavior of AliExpress arbitrators, the photo of the chief executive officer of AE in Russia from the summer of 2020 in the "Dobro will win" T-shirt looks especially cynical. Apparently, many Russian leaders consider themselves "Good", while bringing evil and deception en masse. www.the-village.ru/business/office/384651-aliexpress



On the whole, all this, of course, is just another vivid example of the general extremely low level of intelligence and conscience of society for 3000-5000-8000 years of supposedly intelligent life.



3. Conclusions and how to make the world and AliExpress better



Recommendations to buyers



  • , AE, 80-90% , , – . – « , », / !
  • , . 25-35% . . , USB- AE mAh/mWh 200-300. 5-10 , 2 – 10 . ( , , .)
  • – 15-20% , – PayPal, ; , $30 $2; , , , ; . , , . .
  • , 4-5***** – AE ! «/ » « », – , , 2-3 – ! 70-95% 4-5***** «-» – !
  • , -, « », , « 11.11 AliExpress» . : habr.com/ru/post/398937 , !


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  • , , , , AliExpress - . AliExpress, , , , , . , ’, , , , – , , . , .
  • AliExpress – , « » , , - , ?, . .


AliExpress:



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PS



For the sake of truth, I must note that there are also many and very decent quality goods on AliExpress, but, as a rule, in product categories: (a) "for hobbies and professionals" like all kinds of inexpensive testers and meters, inexpensive studio equipment, etc. ... - that is, in categories when the buyer is able to carefully check the product himself; (b) “for the money for which you can buy an analogue in Russia” like Xiaomi smartphones and laptops, etc. In mass consumer groups of goods of the lower and middle price segments, alas, complete bullshit is often sold in large quantities.



Dear Chinese - I have great respect for many aspects of your people and culture, art, wisdom of Confucius and Xun-Tzu, etc. ... but it is wrong to cut our timber and sell low-quality goods, especially kots, and then cheat with a return. and already many are sick of it.



I wish everyone to try to be more honest and kind to the worthy and firmly defend their rights in front of the unworthy and deceivers. Learn to be better.


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