Galya, how much? Checkers game at the box office of Pyaterochka

Got bored? Do you want a little absurdity? Give people a KPI and explain how it is calculated.



I used to think that such idiocy only happens in factories. It turns out not. Pyaterochka helped out. She helps out.



Our shop is small, it is located inside the microdistrict, everyone knows each other. I know my aunt at the checkout, because they took the children to the same kindergarten group. I know the guy at the checkout, because he used to be the leader of local hooligans and all the time he walked around the neighborhood with his gang of schoolchildren-poor students - now he's settled down, he works as a cashier. I know the dude from the trading floor, because he lives in the next house and often staggers drunk. In short, the village.



In the village, any external enemy immediately becomes common. The bear will wander, or the gypsy camp will come in large numbers - everyone somehow unites and tries to survive. The village store is exactly the same story. Previously, they had one enemy - petty thieves, mostly schoolchildren.



Drunken thieves are also dealt with in a village way. In the summer, a drunk dude broke in, grabbed a watermelon and tried to run out of the store. But, due to impaired coordination of movements, he crashed into the cash register, dropped a watermelon on the floor - it could not stand the load and cracked. For some reason, the guy became blunt and hung tight, not knowing what to do in a strange situation. The cashier was not at a loss - she came up, picked up the watermelon, weighed it at the checkout, went up to the guy, got into his pocket, got out the money, counted out how much she needed, returned the rest, handed him a cracked watermelon and escorted him out of the store.



However, there was a more terrible enemy than thieves. Someone from above came up with a KPI. And the village together stood up to fight him.



The store has three cash registers, and the load was previously distributed dynamically - approximately the same as in all Pyaterochka. A lot of people came - the cashier presses a button, and from somewhere in the depths Galya, Sveta or Snezhana runs out, sits down at the second cash register, or even the third, and the queue quickly dissolves.



But recently everything has changed. You stand in line like this, and when it comes to you, your aunt gets up and goes to another cashier, inviting you to come along. Even food helps to drag, if it has already decomposed. On the way, he mutters something about the barcode scanner, which will be better at that checkout.



I go to this store every day - there is bread, fresh milk to take, so I can watch an incomprehensible process. Straight detective, interesting. New details were not long in coming.



After a couple of days, the cashiers, apparently, ceased to be shy and to use a barcode scanner. Every few minutes they loudly asked: "Galya, how much?" The girl-director of the store, sitting in the corner, loudly announced something like “nine, two, twelve!”. After that, the cashier quickly ran to the second cash register.



It became a little clearer. There is some kind of report that shows the number of punched checks for each cash register, and, apparently, there must be some kind of balance - the cashier always went to the smallest number. And so - every few minutes. "Galya, how much?" began to sound as often as "Do you need a package?"



It remained a mystery why the numbers were so small - I come in the evening, and there “nine, two, twelve”. Couldn't they have broken through a dozen checks in a day? While I was choosing the sausage, more people bought goods.



But I was lucky enough to go to the store, pick up the goods and go to the checkout at exactly 20-01. Again, "Galya, how much?", But the answer was not in numbers. Galya said: “What's the difference? New hour ”. Clear. This means that the check counter is reset to zero every hour.



From my purely consumerist bell tower, it only got worse. Previously, it was possible to choose a checkout based on the presence of an employee at it and the number of people in the queue. Now - like in a clinic. You wait in line and do not know whether it is there, whether you will reach the office and how it will all end. If it ends at all.



The logic of the KPI developers, plus or minus, is clear - they want the load to be evenly distributed among the checkouts. Earlier they tried to solve with the help of information labels like “Are there more than three people in the queue? Call by phone! "



But these inscriptions did not take into account that the store was rustic. We are all at the same time here, and the enemy of Pyaterochka's employees is our enemy. Therefore, it never occurred to anyone to call, even for fun.



But, either the KPI developers told everyone how it works, or it was too easy to guess, or someone from the village was in the Brain Center.



Of course, idiocy is even worse. One acquaintance, a former manager of Sberbank, said that they came up with a KPI for employees of branches, which counts the activity of working in a computer. In order not to get up twice - by mouse movements. The employees found out about this, so every twenty seconds they stupidly moved the mouse.



Do you know such examples? How people get out of weird KPIs. Let's tell, very interesting.