Sooner or later we all find ourselves face to face with a complex information system, and not every interface allows us to quickly find and perform the required procedure. In such a situation, events can develop according to one of two scenarios:

The first. In front of you is the system and 5 minutes to complete the necessary procedure in it.First of all, you are looking for the right button or menu item, do not find it and start to get nervous, because time passes, and you want to be effective in any of your activities. Tension makes you defocused, in this state you continue to search and at some point you realize that you cannot figure it out on your own. Contact technical support: dial the number, pleasant music plays and a detached voice informs you that you are the fifteenth in line, the tension grows. After a while, a technical support employee answers, he explains to you what to do. You calm down and complete your task.

Second. This is the same system and the same 5 minutes. You open the user manual, find the section you want, read it and do everything as it says. Several minutes passed, you calmly figured out and completed your task.