We have already talked in detail about the development features ( 1 , 2 ), the main functionality of Veliam and separately about monitoring in previous articles, leaving the most interesting for later. Today we will talk about remote connection of both users to their computers and terminals, and those of those employees. support to users.
Veliam's Approach to Providing Remote Access
Traditionally for our product, the emphasis in functionality is placed on ease of setup and use. The product is ready to work immediately after installation and does not require pre-configuration and bringing to mind.
We simply pass one file to the user to connect to the remote resource. For convenience, we call it Veliam Connector . This is an executable file, after which the user enters his credentials and connects to where configured in the connector. The principle of operation is described in detail in the second part of the article about system development.
The connection takes place through our cloud and does not require vpn configuration, port forwarding, or any other similar technical solutions. We remove these chores from the user. We tell in detail how to organize it all.
Remote access of ordinary employees
So, let's imagine that we have a terminal server where users connect to work in 1C. Separately, we have a computer accountant and lawyer. They don't want to work entirely in the terminal, preferring to remotely connect to their work computers in the office.
We need to provide all categories of users with remote access to resources. We go to the Veliam client, from where the system is managed. Go to the Remote Access section and create the necessary connections.
Everything is extremely simple. In order to configure a remote connection, it is enough to specify the monitoring server through which the connection and the address of the terminal server will be carried out. It must be online with the monitoring server.
The password can be omitted, since the user will still enter his credentials directly on the server itself at the time of the RDP connection. In this case, the password restricts the initialization of the connection through the cloud, providing additional protection for the connection.
An additional useful feature is that you can limit the duration of a custom connection immediately at the time of creation. For example, a user goes on vacation and wants to be able to connect remotely as needed. You immediately set the connection validity period to 2 weeks. At any time, you can change this, or completely disable access and the shortcut will stop working.
After creating a connection, you just need to download a "shortcut" to use it and transfer it to all terminal users.
The "shortcut" is an executable file, after which the user connects to the terminal. It looks like this.
Remote user connection
For terminal users, the shortcut may be the same, since they connect to the same server. Individual employees need to make individual shortcuts to connect to their computers.
As you can observe, everything is done as simple as possible. The user does not need to configure anything on his computer. Not only does this not load his home computer or laptop with extraneous software, you also don’t need to ask anyone to help with the setup.
Remote work with Veliam is available to users with any computer and Internet access. In the near future we are preparing to release a connector for the macOS operating system. It currently only exists for Windows.
The number of “shortcuts” that can be created for remote access is not limited. That is, you can use this functionality for free. We remind you that the system works on the principle of SaaS, and billing depends on the number of network hosts added to monitoring and HelpDesk users. 50 hosts and users are included in the free tariff plan.
Remote access to servers
We have already told in the article about monitoring how you can easily and quickly connect to the monitored server. In the context of this article, this is also worth mentioning.
Convenient connection is organized not only for users, but also for those employees. support. If you have specified the credentials for remote connection to the equipment in the host properties, you can connect directly from the Veliam client. You just need to click on the host, which initiates the connection.
Remote connection to server
Also, remote access to the server is organized directly from the incident, which is automatically created when a trigger is triggered from the monitoring system. Below is an example of how this looks in practice.
Remote connection to the server from the application
Have you ever seen similar convenience organized with the same simplicity? We are not. We remind you that you can try all this functionality absolutely free.
Helpdesk system
Consider separately HelpDesk system, which, coupled with fast remote access, including to the computer from the application, makes the Veliam system an integral product for managing the entire IT infrastructure.
For the HelpDesk system, you need to create technical staff through the client. support and users of the system. The latter can be automatically added from AD. To distribute access to applications and projects of technical staff. Support uses a role-based access model with flexible settings.
As usual, the system focuses on simplicity and convenience of ordinary users. After adding to the system, he receives an email with a link to HelpDesk.
Neither login nor password is required. Login immediately following the link. Immediately in the letter you can save a shortcut to the desktop on which you can log into the system.
The interface for creating an application is simple and concise. Nothing more, with everything you need. The user is happy.
No need to learn any instructions. Accordingly, those. support does not need to write them. A person simply follows the link and immediately creates an application. In the future, he receives all the information on it by mail.
Technical support work with requests
Further, the application goes to those. support, where an employee with the appropriate access rights starts working with it.
Attention! An interesting opportunity. The support can immediately connect from the application to the user via VNC, if both of them have it installed in the system. The employee has a server, those. support - viewer. As usual, the connection is through the Veliam cloud, so there is no need to configure anything else for network connectivity.
Direct connection from the application
In addition, there is a typical set of capabilities of the classic HelpDesk system. You can apply:
- postpone for some time;
- to close;
- change the artist;
- transfer to another project;
- write a message to the user;
- attach a file, etc.
Here are a few other useful features that are not available everywhere, but at the same time they increase the convenience of real use:
- You can assign a request to another performer and subscribe to changes on it in order to be aware of further developments.
- , , . . , .
We remind you that in addition to requests from users, the general HelpDesk system includes incidents created automatically by the monitoring system when triggers are triggered. We talked about this in detail in the last article .
Thus, a single system closes both the user service and the infrastructure, which you will agree is very convenient. Try it and see for yourself.
Installation and start-up take no more than 10 minutes. There are no restrictions on the free plan, except for the number of hosts and system users. The tariff threshold of 50 hosts or users is high enough, which allows you to check everything fully and without extra costs. You will surely enjoy it.